Privacy Policy

1. Introduction

Precision Heating and Plumbing Solutions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Precision Heating and Plumbing Solutions Ltd is a Gas Safe registered heating and plumbing company serving Norfolk and East Anglia. You can contact us at josh@precisionhps.com or 07712 204 054 regarding any privacy query.

3. Information We Collect

We may collect and process the following data when you use this website or contact us for a quote or service:

• Name, email address, phone number and postal address
• Details of the property and the work you're enquiring about
• Correspondence you send us, including via the quote form, email, phone or WhatsApp
• Basic technical data such as browser type, device information and pages visited (see our Cookies Policy)

4. How We Use Your Information

We use your personal data to:

• Respond to quote requests and enquiries
• Schedule and carry out heating and plumbing work
• Send appointment confirmations, invoices and certificates (e.g. Gas Safety/CP12 records)
• Comply with our legal and regulatory obligations as Gas Safe registered engineers
• Improve this website and our services

We do not use your data for automated decision-making, and we do not sell your personal data to third parties.

5. Legal Basis For Processing

We rely on the following legal bases to process your data: performance of a contract (carrying out the work you've asked us to do), legitimate interests (responding to enquiries and improving our service), and legal obligation (e.g. retaining gas safety records as required by law).

6. Sharing Your Information

We only share personal data with trusted third parties where necessary, such as:

• Merchant/supplier partners for parts ordering, where relevant to your job
• Manufacturers, for product warranty registration (e.g. Worcester Bosch, Vaillant)
• Regulatory bodies, such as Gas Safe Register, where legally required

We never share your data with third parties for their own marketing purposes.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting or reporting requirements (for example, gas safety records are typically retained for a minimum of 2 years).

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, where applicable
• Object to or restrict certain processing
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

10. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please get in touch via our contact page.