Plumbing & heating repairs, done properly.
From leaks and heating faults to hot water problems and troublesome plumbing — Precision diagnoses the issue properly, explains what’s needed and gets it resolved.
Qualified engineers · Gas Safe registered · fully insured · Norwich & Norfolk
What can we help with?
Reactive plumbing and heating work for homeowners — the everyday problems, and the ones that need a proper diagnosis.
Leaks & water problems
Dripping joints, burst pipes, tanks and overflows.
Toilets, taps & sanitaryware
Running, blocked, leaking or worn-out fittings.
Showers & bathroom plumbing
Poor pressure, leaks, valves and waste issues.
Radiators & heating faults
Cold spots, noise, balancing, leaks and valves.
Boilers & heating diagnostics
Faults, lockouts, pressure loss and error codes.
Hot water & cylinders
Weak, slow or no hot water; unvented cylinder work.
Pumps, valves & controls
Circulation pumps, motorised valves, thermostats.
General plumbing repairs
Waste pipes, stopcocks, outside taps, appliance connections.
Find the fault. Fix the cause.
A lot of repeat call-outs come from swapping parts and hoping. We work out what’s actually causing the problem, explain the options, and put it right.
Assess properly
The symptom, the system around it, and what’s really driving it.
Explain the options
What needs doing, what it involves, and what it costs — before we proceed.
Repair the cause
Not just the part that failed, so it doesn’t come straight back.
The work behind a proper repair.
From your message to a repair
- 01
Tell us what’s wrong
Send a short description, your postcode and photos if useful.
- 02
We review the problem
We decide the appropriate next step and arrange attendance.
- 03
Diagnose & repair
We identify the issue and explain what’s required.
- 04
Complete & document
Work completed, tested and invoiced clearly.
Tell us what’s wrong
A few quick questions so we understand the problem and can come back to you with the right next step. Short and to the point — speed matters with a repair.
- Takes under two minutes — one question at a time
- Josh personally reviews every enquiry
- A person gets back to you, not an auto-reply
- Your details are never shared or sold
Clear pricing before the work continues.
Reactive work is priced around the job in front of us. This is how it’s structured.
Attendance & diagnosis
A set charge to attend, assess the problem and tell you what’s needed.
Labour
For the repair itself, once you’ve agreed to it.
Parts
Supplied as needed and itemised on your invoice.
Outside the usual area
Most work is within our normal Norwich and Norfolk coverage. Anything further afield we flag before booking it in.
If additional work or parts are needed once we’ve seen the problem, we explain what’s involved and agree the cost with you before continuing — nothing is added without your say-so.
A repair that actually holds.
Proper diagnosis
We find what’s causing the problem, not just the part that failed.
Plumbing & heating knowledge
Experienced across domestic systems — water, heating and hot water, not just one trade.
Clear communication
You know what we’ve found, what’s needed and what it costs.
Respect for your home
Work areas protected, mess kept down, cleared up afterwards.
Neat repairs
Tidy pipework and fittings you’d be happy to have on show.
Wider system expertise
We spot when a small fault is really a sign of a bigger heating or hot water issue.
What our customers say
Recent reviews from our Google Business Profile.
Wow, wow, wow! Thank you so much to Josh and the team for completely transforming my mum’s bathrooms and bringing her vision to life. From sorting out the horrendous plumbing and completely ripping out the old bathrooms and giving them a total makeover, the quality of work has been outstanding. The attention to detail, workmanship and professionalism have been second to none, and nothing was ever too much trouble. We are absolutely over the moon with the end result!! They’ve completely transformed the space into something beautiful. We couldn’t be happier and would recommend you to anyone looking for a reliable, skilled and hardworking team.
Josh has been working for me for some years now, he fitted me a new en-suite, a new boiler, an outside tap, a kitchen hot tap and annually services my boiler. I wouldn’t use anyone else. He is respectful of my home and always tidies up and is in my opinion trustworthy. So if your looking for a good tradesman look no further.
Dealt with Josh and Ayden a few times always reliable and fantastic care with their work, wouldn’t recommend anyone else!
Had a great experience with Josh, replaced my boiler, amazing job, excellent service, professional and friendly, highly recommend.
Repairs, answered
We cover Norwich and towns across Norfolk. Send your postcode with your enquiry and we’ll confirm we can attend.
Yes. We’re Gas Safe registered and diagnose and repair gas boilers. If a boiler is beyond economical repair we’ll tell you, and can quote a replacement separately — no pressure.
Yes. Leaks, dripping joints, burst pipes and overflow problems are among our most common call-outs. A photo and a short description help us arrive prepared.
Yes. Running or leaking toilets, worn taps, shower valves, poor pressure and waste problems are all routine repairs for us.
Yes. We hold the G3 qualification for unvented (pressurised) hot water systems and can diagnose and repair cylinder and hot water faults.
There’s a set charge to attend and diagnose the problem, then labour and any parts for the repair itself. You’ll always know the cost of any further work before we carry it out.
More questions
Yes. If additional work or parts are needed once we’ve seen the problem, we explain what’s involved and agree the cost with you before continuing.
Yes, and we recommend it. Photos of the problem area help us bring the right parts and plan the visit.
Yes. We carry out reactive plumbing and heating repairs for homeowners and for landlords and letting agents. Let us know it’s a rental when you enquire.
Yes. We can service boilers we work on and set up annual reminders so a service isn’t missed.
Got a plumbing or heating problem?
Tell us what’s happening and we’ll help you work out the right next step.